Refund & Cancellation Policy

We want you to feel confident about your consultation on SecondDoctorOpinion.com. This policy explains when refunds are issued and how to request one.

Full Refund — When Available

• Before specialist assignment: If you cancel your case before it has been assigned to a specialist (typically within the first 2 hours of submission), you are entitled to a 100% refund.
• No specialist available: If we are unable to assign a qualified specialist within 72 hours (e.g., for a rare subspecialty with no doctor on our current panel), you receive a full refund automatically.
• Service failure: If we fail to deliver the opinion within the committed turnaround time (48 hours for Basic, 5 business days for Premium) and the delay is solely on our end.

Partial Refund

• After specialist assignment but before opinion submitted: 50% refund. The remaining 50% covers specialist review time already invested.
• Premium → Basic downgrade: If you upgrade to Premium and later decide you do not need the video consultation (before it is scheduled), you receive a refund of the price difference (₹2,500 - ₹1,500 = ₹1,000).

No Refund

• Once the medical opinion has been delivered to your dashboard, no refund will be issued — the service has been completed.
• Refunds are not provided based on disagreement with the medical opinion provided. A second opinion's value lies in its independence, not in confirming what you hoped to hear.
• If you provided false, fraudulent, or incomplete information that led to an inaccurate opinion.

How to Request a Refund

Email support@seconddoctoropinion.com or WhatsApp +91 88408 04798 with:

• Your registered email address
• Your Case ID
• Reason for refund request

Processing Time

• Refund decisions are communicated within 2 business days.
• Approved refunds via Stripe are credited back to the original card/account within 5-7 business days.
• Approved refunds via UPI are credited within 1-3 business days.

Disputes

If you are unsatisfied with a refund decision, please escalate to our Grievance Officer (see the Grievance Redressal page). We are committed to fair resolution.