Terms of Use

These Terms of Use govern your access to and use of SecondDoctorOpinion.com (the "Service"). By creating an account or submitting a case, you agree to these terms in full.

1. Eligibility

• You must be at least 18 years of age to register and submit cases.
• For minors, a parent or legal guardian must submit on their behalf.
• Doctors registering on the platform must hold a valid, currently-active MCI/SMC/NMC registration.

2. Nature of the Service

SecondDoctorOpinion.com is a technology platform that connects patients seeking a second medical opinion with independently licensed specialists. We are not a medical practice, hospital, or licensed healthcare provider. The medical opinion is the professional judgment of the individual specialist who reviewed your case.

Please read our Medical Disclaimer carefully — it is incorporated into these Terms by reference.

3. User Responsibilities

• Provide accurate, complete, and truthful information about your medical condition and history.
• Upload only legitimate medical records belonging to the person whose case is being submitted.
• Maintain the confidentiality of your account credentials. You are responsible for all activity under your account.
• Notify us immediately at support@seconddoctoropinion.com of any unauthorized account access.
• Do not impersonate any individual or misrepresent your identity or credentials.

4. Payment Terms

• Basic Consultation: ₹1,500 — written specialist opinion within 48 hours.
• Premium Detailed Consultation: ₹2,500 — multi-specialist review with video consultation.
• Payment must be completed via Stripe (card/netbanking) or UPI (Google Pay / PhonePe / Paytm) before your case is assigned to a specialist.
• All fees are inclusive of applicable taxes unless stated otherwise.

5. Acceptable Use

You agree NOT to:

• Use the Service for medical emergencies (call 112 immediately)
• Submit false, misleading, or fraudulent information
• Upload malware, viruses, or harmful content
• Attempt to reverse-engineer, decompile, or gain unauthorized access to our systems
• Use the Service to harass, defame, or harm any specialist, staff member, or other user
• Resell, redistribute, or commercially exploit the opinions or content from the platform

6. Intellectual Property

All content on SecondDoctorOpinion.com — including the platform's design, code, logo, written content, and AI-assisted analysis templates — is the property of SecondDoctorOpinion.com or its licensors. Medical opinions issued through the platform are intended solely for the patient's personal use and may not be republished without written permission.

7. Doctor Panel Terms

• Doctors apply for approval; admission to the panel is at our sole discretion based on verification of credentials.
• Doctors agree to provide opinions in good faith, exercising the same standard of care expected of an Indian medical specialist in their field.
• Doctors retain full personal professional and legal responsibility for the opinions they issue.
• Referral payouts (₹500 per referred paid consultation) are settled monthly via bank transfer or UPI.

8. Limitation of Liability

To the maximum extent permitted by Indian law, SecondDoctorOpinion.com, its affiliates, employees, and directors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service. Our total cumulative liability for any claim shall not exceed the amount you paid for the specific consultation giving rise to the claim.

9. Indemnification

You agree to indemnify and hold harmless SecondDoctorOpinion.com from any claims, losses, or damages arising out of (a) your breach of these Terms, (b) your misuse of the Service, or (c) any false or misleading information you provide.

10. Termination

We may suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or where required by law. You may delete your account at any time by contacting support.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Lucknow, Uttar Pradesh, India.

12. Changes to These Terms

We may modify these Terms at any time. Material changes will be communicated via email and a notice on this page at least 7 days before they take effect. Continued use of the Service after changes constitutes acceptance.